PERSONAL PRODUCTIVITY PROGRAMS

1. MOTIVATING PEOPLE

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2. MANAGING CHANGES

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3. MANAGING WITH AUTHORITY

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4. DELEGATING EFFECTIVELY

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5. MANAGING TIME

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6. BECOMING A MORE EFFECTIVE MANAGER

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7. ETHICS & VALUES

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8. SOLVING PROBLEMS

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9. INFLUENCING SKILLS

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10. USING INFORMATION FOR DECISION MAKING

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11. LEADING YOUR TEAM

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1. MOTIVATING PEOPLE


Synopsis

Why is it so difficult to motivate people right now? Perhaps it is our changing environment, nothing is tougher than getting buy-in for new ideas, systems and fluctuating corporate philosophies. In addition, managers are now faced with working with employees from different generations with different backgrounds and values. This workshop focuses directly on what drives motivation. You will walk away from this program with an action plan for achieving measurable and observable positive results from your team

Intended Audience:
  • Senior Management
  • Middle Management
 Duration of Course:1
  • 1 Day (8 hours)
Objectives:
  • Define work motives from a management perspective.
  • Name the factors that can influence the behavior of the people they work with.
  • Describe job enrichment principles.
  • Describe the manager’s role in motivating their employees.
  • Apply job enrichment techniques to motivate their employees.
 Outline

Introduction to the workshop

  1. What is motivation?
    • Defining motivation
    • Value, attitude, and behavior
  2. Theories of behavior
    • The theory of Needs from Abraham Maslow
    • The theory X and theory Y from Douglas McGregor
    • The Two Factors theory from Fredrick Herzberg
    • The theory of Expectancy
    • Hackman’s and Oldham’s viewpoints
  3. Make the work more interesting for the staff
    • Job enrichment
    • Job rotation and enlargement
  4. Role of the manager
    • Manager’s role
    • Things to do to motivate staff
    • Difficult circumstances
  5. Concluding remarks, action planning and wrap-up

 

2. MANAGING CHANGES


Synopsis

Organizations move through a number of identifiable stages as they grow and develop. In some cases, these changes are planned, in others they are unplanned. Sometimes the forces for change come from within the organization and at other times they will be caused by external forces or influences. The need for organizations to meet and to cope with changing conditions requires innovation, creativity and flexibility.
This workshop will help develop the skills and knowledge required to promote the use and implementation of innovative work practices to effect change and manage changes so there is minimal work place disruption.

Intended Audience:
  • Senior Management
  • Middle Management
 Duration of Course:2
  • 2 Days (16 hours)
Objectives:
  • Describe the nature of change.
  • Explain the role of managers in planning and implementing change.
  • Explain how to plan for a change project.
  • Explain how to run a persuasion campaign to implement a change project successfully.
  • Practice skills and techniques that are essential in the implementation process.
 Outline

Introduction to the workshop

  1. Change and the role of managers
    • The nature of change
    • The role of managers in change management
  2. Planning for change
    • The six step model for the change planning process (steps 1,2,3)
  3. Planning for change (continued)
    • The six step model for the change planning process (steps 4,5)
    • Activities and tools for each step of the process
  4. Implementing change successfully
    • Persuasion campaign
    • Persuasion skills and practice
    • Resistance and strategies to deal with resistance
    • Monitoring, evaluating
    • Success factors
  5. Concluding remarks, action planning and wrap-up

 

3. MANAGING WITH AUTHORITY


Synopsis

Most managers have less formal authority than they need to carry out their responsibilities. Effective, innovative managers know how to use informal and indirect authority to influence key stakeholders: the boss, peers, associates, customers, suppliers, and staff.

This workshop will show you how to expand your power and positive influence beyond your formal authority in order to get the job done. Learn to understand the sources of informal power and develop the persuasive skills necessary to lead

Intended Audience:
  • Middle Management
  • Supervisors
Duration of Course:3
  • 2 Days (16 hours)
Objectives:
  • Explain the concepts of authority, power, and responsibility as well as their relation with each other.
  • Describe some methods of establishing and strengthening power.
  • Describe some strategies of influence.
  • Use power to manage effectively.
 Outline

Introduction to the workshop

  1. Establishing and strengthening power
    • Distinguish power, authority, and responsibility
    • Source of power
    • How to establish and reinforce power
    • Application exercise
  2. Using power to influence on others
    • Distinguish power with influence
    • Strategies to influence
    • Some strategies to influence superiors and make unsuitable influences invalid
    • Practicing influence skill
  3. Power and management
    • Not using power and misusing power
    • Principles of balance between power and work effect
    • Power and management function
    • Empowering staff
    • Application exercise
  4. Creating environment to use power effectively
    • Environment for using power effectively
  5. Concluding remarks, action planning and wrap-up

 

4. DELEGATING EFFECTIVELY


Synopsis

Delegation is also often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation, including when to delegate and who to delegate to. We will also go through the delegation process systematically to see where the pitfalls lie and what we can do about getting around them.

Intended Audience:
  • Senior Management
  • Middle Management
 Duration of Course:4
  • 1 Day (8 hours)
Objectives:
  • Explain the importance and benefits of delegating effectively.
  • Successfully apply all the steps in delegating.
  • Delegating to manage effectively.
 Outline

Introduction to the workshop

  1. Nature of delegation
    • What is delegation?
    • Delegation and assignment
    • Authority and responsibility
    • Benefits of delegation
  2. Process of delegation
    • Determine reasons for delegation
    • Selecting tasks
    • Selecting persons
    • Implementing delegation
    • Review and feedback
  3. Delegation and management
    • Delegation and time management
    • Delegation and motivating
    • Delegation and empowering
  4. Concluding remarks, action planning and wrap-up

 

5. MANAGING TIME


Synopsis

Time is a form of currency, and the ways that we talk about it illustrate its value: we say “Time is money,” and “My time was well spent,” or “It’s a waste of time.” Like most professionals, you have probably struggled with managing this resource effectively. By setting and meeting priorities, managing commitments and interruptions ensures you achieve the most out of your day and are able to successfully confront challenges as they arise.

In this workshop, you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and personal goals

Intended Audience:
  • Senior Management
  • Middle Management
  • Supervisors
 Duration of Course:5
  • 1 Day (8 hours)
Objectives:
  • Develop strategies to reduce the time barriers in work.
  • Apply time management techniques to plan work.
  • Set up management strategies for papers, phone, meetings, and working place.
  • Develop plans for a small project.
 Outline

Introduction to the workshop

  1. Time management
    • What is time management
    • Time stealers
    • Process of time management
  2. Management of workplace
    • Paper management
    • Phone management
    • Meeting management
    • Desk management
  3. Small project management
    • Planning a project

Concluding remarks, action planning and wrap-up

 

6. BECOMING A MORE EFFECTIVE MANAGER


Synopsis

Employees are not told what to do anymore. Now, you need to engage your team and assist them in reaching their goals. You do not direct; you win the team over to your point of view. You do not dictate; you inspire and empower. You can learn how to effectively engage your team by focusing on your team management skills.

This workshop will help you develop and refine the skills you need to manage people more effectively and be ready for unexpected change.

Intended Audience:
  • Senior Management
  • Middle Management
 Duration of Course:6
  • 1 Day (8 hours)
Objectives:
  • Recognize the needs to be effective at work.
  • Explain positive attitude and behavior that should be followed in the workplace.
  • Identify the skills needed to improve their own effectiveness.
  • Choose appropriate forms of development.
  • Set a plan for personal development.
 Outline

Introduction to the workshop

  1. The need to be effective
    • What is effectiveness?
    • Why do managers need to be effective?
  2. The ways to be effective
    • Shifting to a positive attitude and behavior
    • Assessing your effectiveness.
    • Choosing personal development methods
    • Implementing a development plan
  3. Concluding remarks, action planning and wrap-up

 

7. ETHICS & VALUES


Synopsis

In today’s business climate, simply having an ethics policy and value statements in place is not enough. Organizations must continually keep ethics up front and center to avoid the ethical violations and erosion of confidence.

This workshop is designed for a unique learning experience. The workshop explains the cause and effect of individual responsibility. It provides the do-able solutions and have in-build discussions related to ethical decision making process

Intended Audience:

  • Senior Management
  • Middle Management
  • Supervisors

 

Duration of Course:7

  • 1 Day (8 hours)

Objectives:

  • Help team members to identify the ethical conduct, practice it in the workplace
  • (Corporate Ethics)
  • Understand ethical decision making process in the absence of clear guidelines
  • Encourage openness, honesty and self-discipline
  • Help the teams to implement organization code of conduct

Outline

  • Introduction to the workshop
  • Understanding cause-and-effect of individual responsibility
  • Developing Ethics and code of business conduct for clear understanding and aligning corporate values, Vision and Mission
  • Ethical decision making process and doable solutions in situations
  • The ethical dilemma and what to do when an ethical dilemma happens.
  • Code of conduct and business ethics of your organization. Codes for self,
  • Corporate and customer protection.
  • Code violation and consequences.
  • How to improve trustworthiness by developing character?
  • Implementation process and how to encourage openness and honesty

 

8. SOLVING PROBLEMS


Synopsis

Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential. Today’s decision makers must use a variety of thinking styles, methodologies and creative processes. In this workshop, you will develop your skills as a critical thinker and problem solver and recognize and leverage your thinking preferences, as well as those on your team, to find different solutions to everyday problems

Intended Audience:
  • Middle Management
  • Supervisors
Duration of Course:8
  • 1 Day (8 hours)
Objectives:
  • Identify problems that needs to be solved.
  • Be confident in applying methods and tools to solve the problems.
 Outline

Introduction to the workshop

  1. Recognizing the problem
    • What is a problem?
    • Recognizing a problem
    • Defining the ownership of the problem
  2. Analyzing the problem
    • Stating the problem
    • Finding possible causes
  3. Choosing and implementing solutions
    • Brainstorming technique
    • Choosing a solution
    • Tools
    • Implementing and evaluating a solution
  4. Concluding remarks, action planning and wrap-up

 

9. INFLUENCING SKILLS


Synopsis

This enriching workshop introduces techniques to positively influence others in a range of situations such as selling new ideas, winning resources and negotiating outcomes at work.

Through interactive scenarios, self-reflection and a range of practical activities, you will explore ways to influence and communicate with others, even in challenging situations

Intended Audience:
  • Middle Management
  • Supervisors
Duration of Course:9
  • 2 Days (16 hours)
Objectives:
  • Recognize the nature and meaning of the ability to “influence” in the role of a manager.
  • Influence through the development and usage of your potential “power”.
  • Use suitable strategies, skills and tools to influence others.
 Outline

Introduction to the workshop

  1. Influence and the role of a manager
    • The ability to influence and the power of managers
    • The nature of influence
    • Factors that create influencing power
  2. Creating influence by using power
    • Positional power and personal power
    • Techniques to enhance power
  3. Supporting tools and skills
    • Persuading principles
    • Assertiveness
    • Build rapport
    • Using politicking resources
  4. Influencing strategies
    • Retribution strategy
    • Reciprocity strategy
    • Reason strategy
  5. Concluding remarks, action planning and wrap-up

 

10. USING INFORMATION FOR DECISION MAKING


Synopsis

Management Decision Making provides managers with the key tools for identifying, preventing and resolving issues through the effective implementation of problem solving and decision making skills. An emphasis is placed on achieving mutually satisfying alternatives in an “open communication environment” and the implementation of a desired solution.

This workshop focuses on establishing the right environment as well as creative brainstorming and the effective evaluation of alternatives.

Intended Audience:
  • Senior Management
  • Middle Management
Duration of Course:10
  • 1 Day (8 hours)
Objectives:
  • Determine when to use a structured decision making process.
  • Identify information relevant to specific decisions.
  • Identify sources of relevant information and methods to collect it.
  • Apply a structured decision-making process and some common tools for decision-making and information-collecting.
 Outline

Introduction to the workshop

  1. Decision-making process and information collection
    • Nature of decision: What they are and when they are needed
    • Structured decision-making
    • Information collection
  2. Tools in decision-making and information collecting
    • SWOT
    • Decision Tree
    • Pareto
    • Flow chart
    • Force field analysis
  3. Concluding remarks, action planning and wrap-up

 

11. LEADING YOUR TEAM


Synopsis

Unleash your team’s potential by applying proven approaches to communication, coordination, and collaboration. Discover effective ways to manage the dynamics of team interaction, including conflicts and personality clashes. Gain the insights and skills required to lead successful complex teams under the most challenging of circumstances.

This workshop provides a successful team development process that facilitates the development of a new team or the revitalization of an existing team. Whether your team is an ongoing work group, or a special project based team of limited duration, you will rapidly increase its effectiveness with the use of these teamwork tools and skills

Intended Audience:
  • Middle Management
  • Supervisors
Duration of Course:11
  • 1 Day (8 hours)
Objectives:
  • Identify desirable skills and qualities of a good team leader.
  • Assess their own leadership qualities and skills.
  • Describe methods to enhance their leadership skills.
  • Identify the roles and responsibilities of team leader.
  • Explain ways of developing their team so it becomes more efficient and effective.
 Outline

Introduction to the workshop

  1. How to become an effective leader
    • Leader and manager
    • Can leadership be learned?
    • Principles of an effective leader
  2. Roles and responsibilities of a team leader
    • The responsibilities
    • The roles
  3. Building and developing a team
    • The four stages
    • Feedback
    • Coordinating with other teams
  4. Concluding remarks, action planning and wrap-up