Basit Afzal (Senior Consultant)

Basit Afzal has a rich experience in marketing/sales management and organizational development both in Pakistan & abroad. He was associated with national flag carrier and largest telecom company in Pakistan in various capacities for over two decades. Having sufficient exposure in the field of Customer Care, marketing and management in USA & Canada, he also completed his post MBA specialization in marketing from USA. Highly skilled Marketing professional with more than 20 years of experience and proven talent in professional teaching, training and executive development programs. Recognized for creating effective learning environment, classroom training and on-the job coaching, he is highly motivated to work hard and succeed. His areas of concentration are in:

• Customer Service & Care
• Personal Grooming & Development
• Contact Center Operation & management
• People management
• Leadership Program
• Selling Skills
• Brand Management
• Team Building
• Telesales & Call Centre Management
• Time management

Basit is skilled as consultant in analyzing existing operations and implementing the strategies, processes and technologies for improved efficiency. An energetic, multi-tasking manager with extensive knowledge in directing operations, his expertise are in developing strong customer / employee relationships leading to improved retention, increased business productivity and
profitability.